Victims of harmful online content in Singapore can expect quicker relief as the government collaborates with major online platforms to reduce response times. The initiative, announced by Law Minister Edwin Tong on September 23, aims to offer faster support under the existing Online Safety (Relief and Accountability) Act (OSRAA), which mandates response times ranging from six to 48 hours for different types of online harm.
Currently, the OSRAA requires platforms to act within six hours for straightforward cases, such as the non-consensual sharing of intimate images and certain instances of child abuse material. For other cases, including online harassment and doxing, the response time extends up to 48 hours. The government plans to shorten these periods as platforms become more accustomed to the framework, enhancing the speed of assistance to affected users.
To further streamline the process, Singapore’s government is exploring ways to simplify reporting procedures for victims. This includes potential measures like integrating notification forms directly into online platforms and minimizing the amount of information victims need to provide. Major platforms may also introduce dedicated reporting channels, such as specific email addresses, to facilitate easier communication.
In addition to improving response times, the government is examining how to manage cases where harmful content persists online even after the original post is removed. Addressing cross-border issues involving overseas perpetrators or platforms is also under consideration, reflecting the global nature of online interactions.
Since its inception in June, Singapore’s Online Safety Commission has received over 500 reports of online harms. This body assists victims in requesting the removal of harmful content and imposing restrictions on offending accounts, providing critical support under the new legal framework.